Case Study
Advertising Technology Company
A quickly growing advertising technology company struggled to allocate resources to collections workflows.
The Problem
Our client, an Advertising technology company, has engaged our 3rd party Collections services since 2011, on a worldwide scale. Their client base consists of small and medium businesses in retail commerce and general business commerce. As they began to scale their business over the years they realized they had a resource shortfall in the day to day remedial AR Collection work flow, and hiring specialized talent in Collections had become a challenge.
Experienced Team
An experienced team is able to triage problem areas and provide flexible support when an employee is on leave.
White Glove Service
White glove service provides additional resources to scaling companies, with a high benefit to cost ratio over hiring on new staff.
Scaling Results
Assistance with unlocking bottlenecks frees up resources through the process of scaling your company.
The Solution
By providing white glove service, the team at NCS was able to expand its role from 3rd party AR collections into 1st party AR management. This has provided a steady return on investment for the client as the ready-made team at NCS can provide necessary support to their existing team at roughly half the cost of a new employee, even before the associated costs of onboarding and overhead.